How to Track SendGrid Bounces with GlockApps

GlockApps is integrated with SendGrid to provide you with an automated way of bounce email processing.

With GlockApps, you can see exactly why your emails are bouncing, such as issues related to invalid email addresses, temporarily deliverability issues, or message blocking.

Processed data is compiled into the comprehensive and easy-to-read report available for you every day. You can enable email notifications to get the report download links via email.

Note: the Bounce Monitor is only available in the Business, Marketing and custom subscription plans

Follow the steps below to track SendGrid bounces with the GlockApps Bounce Monitor:

To get the bounce email analytics by the sender email address and domain, add the below custom header in your email system:

X-SMTPAPI:{ "unique_args":{"from":"%%Mail_From%%", "subject":"%%Subject%%"}}

Replace %%Mail_From%% and %%Subject%% with the corresponding merge fields supported by your email system.

Step 1. Get SendGrid API Key.

Login to your SendGrid account.

Navigate to Settings -> API Keys.

Click “Create API Key”.

Copy the API Key.

Step 2. Add SendGrid as Bounce Source in GlockApps.

Navigate to Bounce Monitor -> Settings in your GlockApps account.

Click "Add" next to "Bounce Sources".

Enter a bounce source name (any name for your convenience).

Select the type – SendGrid.

Paste your SendGrid API Key.

Click "Add Bounce Source".

How to Track SendGrid Bounces with GlockApps

Step 3. View Bounce Analytics.

When bounce and complaint emails happen, the GlockApps Bounce Monitor will process bounce emails you receive at SendGrid and deliver bounce analytics and reports to you.

GlockApps tracks these types of bounce messages from SendGrid: dropped, deferred, bounced (hard and soft), blocked, unsubscribed and marked as spam.

Navigate to Bounce Monitor -> Analytics to view the bounce data by sender domains and email addresses.

Under "Live Feed" you have an aggregate report about all bounce emails.

You can export the bounces from your GlockApps account and load them into the suppression list in your email system so the next time you shoot a campaign to the same list they will be excluded.

GlockApps stores bounce emails and analytics for three months. Data that is older than the 3-month period from the actual date is automatically deleted.


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