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Help Topics
Account & Billing
How to manage your account and it's features.- Do you have a free plan? Yes, we have a free plan. You can create a free account and run 3 email tests to try the service. We will also give you 10 000 credits for DMARC Analytics. You can activate this tool in...
- Does billing happen automatically? By default, an automatic auto-renewal for the subscription is enabled. You can disable it in your account....
- Can I cancel the subscription at any time? Yes, you can cancel the subscription at any time. Login to your account and go to Settings -> Account. Click “Cancel Subscription”. Your subscription will expire after the end of...
Inbox Insight
- What do email spam tests per month mean? The number of email spam tests provided by the subscription plans mean the number of credits you receive per month/year for email tests. One test includes sending the message to the Glo...
- Does a bad reputation of one sub-domain impact the reputation of other sub-domains? It depends on how bad things go. Most times, individual sub-domians are managing individual reputation and individual IPs are managing individual reputation. If the things go really sid...
- Is it possible to recover a bad domain reputation with Gmail? It’s not easy to recover the domain reputation if you don’t change your data acquisition and sending practices. There is a lot of work you need to do to recover a bad domain...
DMARC Analytics
- How do I add a domain to DMARC Analytics? You need to generate a DMARC record using the DMARC Analytics wizard and publish the DMARC record to your domain’s DNS. When DMARC reports start coming, your domain will show unde...
- How to understand DMARC data Here are the steps you can follow to fix email authentication issues and analyze the collected data: 1. Go to the DMARC Analytics –> Aggregate Reports. 2. Click on the number in th...
- How do I limit the amount of DMARC reports? There is no way to limit the amount of DMARC report analytics. GlockApps receives all DMARC reports as far as you have the DMARC record pointing to GlockApps in the domain’s DNS. ...
Uptime Monitor
- What is the Uptime Monitor for? The Uptime Monitor is part of the GlockApps email testing and monitoring service. It compliments DMARC Analytics and allows to proactively determine issues with email authentication rec...
- Can I add an IP range to an IP monitor? You can add either an individual IP address or enter an IP address range in the format 1.2.3.4 – 1.2.255.255 or 1.2.3.4/29 to the IP monitoring tool. The tool will parse the range...
- What is the Duration in the Uptime Monitor? The Duration column in the Uptime monitoring tool shows how much time the event status lasts. We show the event status one time per day if it didn’t change. The time when we show ...
Bounce Monitor
- How does the Bounce Monitor track bounce emails? The GlockApps Bounce Monitor track bounce emails via webhooks and via IMAP connections. If you use Amazon SES, SendGrid, SparkPost or Mailgun delivery service, you can track bounce emai...
- Why does it not show bounce analytics by Sender Domain and Sender Email? If you use SendGrid as your delivery service, add the below custom header in your email system: X-SMTPAPI:{ “unique_args”:{“from”:”%%Mail_From%%”, &#...
- How can the Bounce Monitor be useful to me? GlockApps Bounce Monitor gives you the breakdown of bounce emails by the sender email address, sender domain, bounce type, and mailbox provider. Thus, you will quickly see if you get an...
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