One Utility Bill

Bills Management Company

Discover how One Utility Bill, a bills management company from the UK, strengthened its email security and reputation using the DMARC Analyzer tool from GlockApps.

Founded 2014

Newcastle Upon Tyne, Tyne and Wear, UK

B2C

Introduction

One Utility Bill has one clear objective: to simplify utilities for landlords, letting agents, and tenants. The company fully manages property utilities and services into one easy-to-handle bill, maintaining transparent and open communication lines for all customers and partner agents.

As email is a critical communication channel for billing updates, customer service, and partner interactions, maintaining reliable deliverability and setting up strong protection against malicious actors became a top priority for their team.

One Utility Bill Strengthened Email Security and Reputation with GlockApps

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results in numbers

One Utility Bill applied DMARC quarantine policies across all domains, reducing phishing and malicious email risks.

CHALLENGE

Protecting Customers and Reputation from Email Fraud

For a company that processes hundreds of thousands of emails containing financial transactions and personal information every month, protecting customers from cyber threats was an extremely important task.

One Utility Bill encountered the following common problems:

Email deliverability and authentication issues;
Concerns about sender reputation;
Lack of insights into email performance.

Without proper authentication policies in place, attackers could impersonate the company, putting customer trust at risk. One Utility Bill needed a solution to enforce and continuously monitor their domain authentication.

SOLUTION

Implementing DMARC Analyzer for Reliable Authentication

To address these issues, One Utility Bill chose the Inbox Insight and DMARC Analyzer tools from GlockApps. The platform provided full visibility into their email sources, authentication checks, sender reputation, and inbox placement testing.

The main criteria for choosing GlockApps:

Accuracy;
Comprehensive reporting;
Scalability;
Cost-effectiveness.

Implementation process:

The team shared that setting up DMARC Analyzer was quick and easy with simple DNS records, giving them stronger control over their domains and protection from impersonation without hassle.

Results

How DMARC Strengthened Security and Reduced Email Fraud

GlockApps has made a significant impact on One Utility Bill’s email program. The team confidently rolled out DMARC quarantine policies without worrying that they might negatively impact legitimate traffic.

The company uses the following sender setup:

Shared IPs from a variety of large mail providers;
Sending hundreds of thousands of emails per month.

Key wins:

All of their domains now have DMARC quarantine policies applied, cutting down on scamming and malicious emails.

Advice to other businesses: “DMARC is a great entry path into the application, and from there, utilizing the other tools, such as DMARC Analyzer, is a lot easier.”

GlockApps has bolstered the security posture of our organization.